• I am having trouble lighting
    The KNNOX lighter features a bespoke sliding mechanism which allows it to be lit in a number of ways. The lighting action differs to most lighters and you may find that when you strike the flint wheel the lighter tends to close. To stop this from happening, ensure the flint chamber and fuel body are supported or gripped in the palm of your hand before you strike the flint wheel. Rest assured, you will find your own comfortable way to light. For more information please see our instructions page under the ‘ways to light’ section.
  • Flint wheel is stuck, how do I fix it?

    This may happen if the screw is too tight, you can unscrew the screw slightly to decrease the pressure on the flint wheel.
    Another cause is if the flint wheel has been spun in an anti-clockwise direction. If this happens, remove the screw, spring and flint completely. Reinsert the flint ensuring the direction of the ground flint corresponds with the flint wheel. Reinsert the spring and fasten the screw halfway, spin the flint wheel a few times in a clockwise direction. Once the flint wheel is sparking freely, fasten the screw all the way in.
    Lastly, if you haven’t removed the old flint before replacing with a new flint, this can cause the flint wheel to jam as you have two flints in the chamber. Ensure you tap the brass piece on a hard surface to remove the old flint before replacing with a new one. For more information please see our instructions page.
  • Can I adjust the flame strength?
    Yes you can. Depending on what you are lighting, you may prefer a small flame or a large flame. To adjust the strength of the flame simply shorten the wick or make it longer. The shorter the wick, the weaker the flame will be and the longer the wick, the stronger the flame will be.
  • What type of lighter fluid should I use?
    The KNNOX lighter runs on any liquid petroleum lighter fluid which can be found at most supermarkets, home and hardware stores or online. DO NOT use butane, propane or pressurized flammable gas to refill the KNNOX lighter.
  • How do I refuel?
    There are two ways to refuel, the easiest way is to remove the cover plate and pour the lighter fluid into the fuel chamber before sliding the cover plate back into place (make sure the felt pad is inside to soak up the fuel). You can also take the lighter apart, remove the cover plate and refill. Refer to our instructions page for step by step guides.
  • How do I replace the wick?

    Take the lighter apart completely, remove the cover plate and lift out the felt pad using the pull tab. Once removed, take the used wick out and either cut the frayed end off with scissors and replace into the felt pad or remove the entire wick and replace with a new high performing KNNOX wick. Refer to our instructions page for step by step guides.
  • How do I replace the flint?

    Take the lighter apart completely, remove the flint spring from the flint chamber and tip upside down to get the used flint out. Once the used flint has been removed, insert a new KNNOX flint into the flint chamber, followed by the spring and ensure the screw is firmly secured back into place.
  • Cover plate is loose

    Our cover plates are designed with a slight curve to ensure they fasten securely and keep the fuel chamber air tight. Over time you may find that your cover plate becomes loose, to fix this simply bend the cover plate in a downwards action with the force of your hands only, ensuring the lip is facing upwards. If this fails please contact us for a replacement as this component is covered under our lifetime warranty.
  • I have lost a component
    If you have lost your screw, hex tool, springs or any other components, please contact us to purchase a replacement.
  • I have lost my assembly instructions

    You can download a copy of our components and assembly instructions here.
  • Do you offer personalisation or engraving?

    At this point in time we do not offer personalisation or engraving. These services are abundant throughout the UK and the rest of the world. If you would like to personalise your KNNOX lighter, you should seek out a reliable local service to do this for you.